Privacy Policy

At SERVPRO® Team Sussman Katz, your privacy matters. This policy explains what information we collect, how we use it, and your choices when using our website.

1. Information We Collect

When you submit the feedback form on this site, we may collect:

  • Name

  • Email address

  • Phone number

  • Your feedback or comments about our service

  • The location where you received service

This information is collected solely to help us improve our services and respond if needed.

2. Automatically Collected Information

Our website is built on Squarespace, which may automatically collect limited technical information from visitors such as:

  • IP address

  • Browser type

  • Device information

  • Basic location (based on IP)

This data is used for security, performance, and analytics by Squarespace. We do not use this data for marketing or share it with outside parties.

3. How We Use Your Information

The information you provide through the feedback form is used to:

  • Understand and improve your experience

  • Follow up with you if appropriate

  • Ensure quality control and internal training

We do not sell, rent, or share your personal information with third-party advertisers or marketers.

4. Third-Party Links

This site contains links to third-party websites, such as Google Reviews. If you choose to leave a review, you will be directed to Google, which has its own privacy policy. We encourage you to review their privacy practices, as we are not responsible for external websites.

5. Data Security

We take reasonable measures to protect your information, but no website can guarantee 100% security. Submitting your information is done at your own risk.

6. Your Rights

If you have questions about your data or would like to request that we delete your information, you may contact us at any time.

7. Contact Us

If you have any questions about this Privacy Policy, please contact:

SERVPRO® Team Sussman Katz
Lisa Sussman: lisa@servproteamsk.com

Effective Date: July 29, 2025